Never has it been more important to get back to providing good old fashion customer service. That’s why you need the First-Rate Customer Service Training Kit.
The Complete Performance Review Toolkit, 2nd Edition brings the BEST of today’s strategies, tools and training all together in one easy-access binder system.
This multimedia toolkit gives you know-how and training tools you can use immediately to foster a low-drama culture that motivates morale and productivity.
Here’s a no-fail way for you—and your entire staff—to learn easy essentials that make it easy to shine at business writing.
Are nitpicking and fault-finding common? Is “blame” the first reaction when things go wrong?
     

offers a wealth of resources that deliver effective management skills training, everything from multi-media toolkits, audio conferences and videos to online newsletters, interactive courses and online archives.

Upcoming Events

7/29/14 Managing Negative Chatter and Toxic Gossip at Work
Led by acclaimed author and HR expert Hunter Lott, this fast-paced webinar gives you all-new power to neutralize negative employees’ ability to sabotage morale and productivity.
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7/31/14 Travel Pay: Handling it Correctly!
In this 90-minute webinar, Payroll Advisor Vicki Lambert will provide you with a comprehensive review of the laws and regulations that apply to travel pay compensation, including IRS regulations, the FLSA and state laws and trends.
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8/19/14 Manpower Matching: Fitting the Right People to the Right Jobs
In this fast-paced webinar, you'll learn how to assess who employees and job candidates really are-and match them to perfect-fit jobs where they can shine.
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8/26/14 Problem Employees: The Top 7 Personalities That Disrupt the Workplace & How to Manage Them
Led by acclaimed author and HR expert Hunter Lott, you'll gain ready-to-use management strategies for ending the tyranny of difficult employees.
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8/14/14 Your Company's Employee Handbook: Risk Reduction and Policy Outlines
In this 90-minute webinar, an expert from the leading employment law firm of Jackson Lewis, helps take the guesswork out of what does—and doesn’t—belong in your handbook.
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8/6/14 Fending Off FLSA Retaliation Complaints: What Employers Need to Know
In this 90-minute webinar, attorney and Fair Labor Standards Act expert Shlomo Katz will show you how to reduce your exposure to costly FLSA retaliation lawsuits.
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